Business overview
ResQ provides repair and maintenance services to restaurants, working closely with service partners who deliver the actual work.
Pain points
Every new service partner required the ops team to manually call them to build a profile. If they couldn't reach them, the profile got built with whatever information was available — creating data discrepancies. As ResQ moved toward automation, that meant the wrong partners could get scheduled, directly undermining the business value automation was supposed to deliver.
How might we build a solution that gets the most accurate Service Partner data with the least manual work from the ops team?
Product thinking
- Consistency: a reliable way to collect accurate data from every partner.
- Empowering users: give partners real control over their own business information.
- Minimal manual work: a scalable go-to-market path with little ResQ involvement needed.
Proposed solution
A self-serve onboarding flow built on top of the existing Partner Management Centre. Each partner gets an invite link, logs in, and fills out accurate, up-to-date information themselves.
Workflow
To ship fast, we scoped the first version down to the core steps: terms of service, general info, service categories, dispatch info, and rates.
Product development
I used React's component model and Material UI to keep each step reusable and modular, intending to reuse the same pieces across other products later.
One key component was a reusable category-selection module built on Material UI's Chip component — the same chips also powered the dispatch module.
A shared design system
The same components were reused across two more surfaces:
Partner Management Centre
Ops Portal
Learnings
Bridging design and development was the biggest takeaway. Building modular components in Figma and watching them come together in code was great — next time, I'd move those reusable pieces into a shared library like Storybook, so front-end developers can reuse and inspect component states without rebuilding them, and designers can build their systems against the real code.